International Business Process Outsourcing (BPO) is a rapidly growing industry, providing a range of outsourcing services to businesses across the globe. BPO services are typically categorized into two types – back-office and front-office outsourcing. Back-office outsourcing is focused on non-customer-facing functions like finance and accounting, human resources, and procurement. On the other hand, front-office outsourcing […]
Kolkata, the cultural capital of India, has emerged as a major hub for international inbound call centre services in recent years. The city boasts of a large pool of educated and skilled manpower, a favourable time zone, and state-of-the-art infrastructure, making it an ideal destination for global organizations to outsource their customer service operations. In […]
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