A Quality Analyst (QA) is responsible for monitoring and evaluating the quality of service or product delivery to ensure it meets organizational standards and customer expectations. This role plays a key part in maintaining consistency, identifying areas of improvement, and enhancing overall performance.

Key Responsibilities:

• Monitor and evaluate calls, processes, or product samples to ensure quality standards are met.
• Identify gaps in performance and provide actionable feedback to improve quality.
• Prepare quality reports and documentation for management review.
• Collaborate with team leaders and trainers to implement quality improvement plans.
• Conduct audits and ensure compliance with company policies and procedures.
• Maintain records of evaluations and track performance trends.

Eligibility Criteria:

• Bachelor’s degree in any discipline.
• 1–2 years of experience in a quality assurance or similar role (BPO/Customer Service QA preferred).
• Strong analytical and observational skills.
• Good communication and report-writing abilities.
• Familiarity with quality monitoring tools and MS Office.
• Detail-oriented with a focus on accuracy and consistency.