Technology is always a blessing until and unless it stops working. Every business owner, some way or the other, has faced that moment of embarrassment when a system crashes, software freezes or a website goes down. Suddenly, productivity halts, customers get frustrated and revenue takes a hit. The stakes are even higher for SME. Unlike […]
In this rapidly changing business scenario, lots of companies that are aiming to scale their sales operations without sacrificing their productivity take the help of BPO. One of the most significant areas where call centres can showcase significant growth is sales. It is through leveraging the outsourced services that businesses not only optimise their process […]
Wish to level up your customer service using IVR? IVR better known as Interactive Voice Response systems have been the gatekeeper of the journeys, greeting callers and directing them though menus of options. However the traditional IVR experience can be a sheer frustration, leaving customers feel lost and unheard. However the good news is that […]
Profitable growth is the most vital thing that every business owner plans to achieve. More often than not, the process is slow-paced, but once things are on track, we find that growth can sometimes be unmanageable. Sales often start pouring in faster than you can keep up with, space becomes limited, and often the size […]
Good customer service isn’t just something to have; rather, it is a necessity. In the B2B world, where relationship building is simply time-consuming and contracts can last for years, the way you are going to treat your clients can make or break your success. Well, the time has come to rethink whether you are going […]
A live phone answering service knows that unique situations demand some unique handling and that service is not one size fits all. While detailed questions may be necessary for one business, this could be off-putting to customers of another. What is worth mentioning is that some businesses need nothing more than a robust alternative to […]
The quality of a call centre can make or break a corporate customer relationship. Customers today expect efficient, fast and personalised interactions, and this is how they find satisfaction. Being unable to meet such expectations can lead to dissatisfaction, negative reviews and loss of revenue. This is why call centre quality management is something more […]
Wish to boost your business growth with intelligent call management? In today’s competitive landscape, customer experience has ascended to a pedestal, reigning supreme as the ultimate battle. As the owner of the process, you give your everything into building your brand. You strive to offer excellent products or services, inculcate a strong online presence, and […]
In this fast- paced business scenario, effective enquiry handling is vital for retaining the customer base. Offering a swift response to customer inquiries can drastically impact lead conversion rates & overall customer satisfaction. Frankly speaking, many business houses are now turning to enquiry handling service to enhance customer service capabilities & focusing more on core […]
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