Financial institutions are main targets for cyberattacks. This is a major concern given that a cyberattack generally occurs every 40 seconds! As per the reports, there were 7.9 million DDoS attacks, averaging 45,000 attacks every single day in the first half of 2025. Meanwhile, the average global cost of a data breach climbed to USD […]
Customer experience is a vital part of any successful business. In this digital age, customers look up to businesses for smooth communication & personalised solutions in addition to prompt resolution. The country has long been one of the top players in inbound call centre outsourcing. Indian call centre solutions are focused on a power packed […]
In today’s competitive market, customer satisfaction is the major differentiator for businesses or companies aiming to stand out. Companies that offer unparalleled customer service gain a significant benefit over other competitors. As per the reports, 56% of consumers rarely complain about a negative customer experience; instead, they quietly switch to a competitor. One of the […]
Imagine you are opening your shopping app, and before you even begin to search, it suggests things you might want or need. Similarly, when you think of ordering food online, the app predicts your cravings before you can figure out what to indulge in. Well, what is worth mentioning is none of this happens by […]
Customers often tend to forget what you promote or say, but they would never forget how you made them feel. Your clients or customers may forget what you said, but they will never forget how you made them feel. This obviously hits home for businesses trying to stand out. Small & medium-sized businesses dream big. […]
Customer service is a make-or-break factor for any business. Customers seek for unparalleled service, no matter how amazing a product or service is. In today’s digital era, social media has become a key component of customer service. Frankly speaking, since everyone is glued to social media accounts, business have seized the chance to enhance customer […]
Scalability, engagement and efficiency have always been the pillars of unparalleled BPO services. Well, in addition to that, Augmented Reality (AR) and Virtual Reality (VR) in all seriousness are the need of the hour. Businesses that are planning to expand or fresh start-ups that are aiming to leave a mark always seek a quick response […]
The future of call centre service is digital, intelligent and customer-orientated. With companies inclined towards adopting AI-powered solutions, one important question that’s doing the rounds is whether Voicebots or Chatbots is right for your AI centre. In 2025 and beyond, business must choose smartly between such technologies to stay ahead of customer expectations and operational […]
With the passage of time, tele survey has gained huge momentum. Now it has become an effective strategy for every business or corporate houses. To be very frank, tele-marketing or survey is not that herculean if one gets into the basics. One needs to tap the product value and services. This is how marketers not […]
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