A client or a customer’s journey often starts with a phone call. IVR better known as Interactive Voice Response systems have been the gatekeeper of the journeys, greeting callers and directing them though menus of options. However the traditional IVR experience can be a sheer frustration, leaving customers feel lost and unheard. However the good […]
Profitable growth is the most vital thing that every business owner plans to achieve. More often than not, the process is slow-paced, but once things are on track, we find that growth can sometimes be unmanageable. Sales often start pouring in faster than you can keep up with, space becomes limited, and often the size […]
In this competitive business world, ensuring seamless customer service is important when it comes to fostering a long-term business relationship. These days, most of the companies are steering their attention to outsourcing services in order to meet the diverse needs of their customer service efficiently. In this blog, we help you find out how V3 […]
Over the past few years, BPO has undergone notable changes & developments. To add more, virtual assistants (VAs) are one of the critical drivers of this evolution. It plays a vital role in specialised BPO services. Virtual assistants are experts who operate in remote areas with an organisation, either full-time or part-time, and have the […]
In this digital age, customers seek flawless & steady interactions with businesses across multiple platforms. Omnichannel support is the only steadfast way to meet these expectations, followed by improving the customer experience. By offering necessary support across multiple channels, including email, social media, and phone calls, businesses tend to create a commendable journey for their […]
Is it possible to think of a life without technology that has given the much-needed comfort and made life easier? The answer simply is negative. Similarly, business has also leveraged the power of data that has upscaled operations, increased ROI, and resulted in a much better customer experience. In modern times, data is an […]
Ever thought what future holds for sales in our fast changing business landscape? Well, you are not alone. Sales have come a long way and thanks to the game changing concept of outsourcing lead generation. In this world of business, qualified leads are part and parcel of sales. They are the potential clients who […]
With business growing, the volume of customer service calls received also increases. While you can handle customer service calls internally, outsourcing call centre service to a third party is gaining good deal of popularity. Study reveals that between 2020 and 2025, global call centre outsourcing market is expected to grow by over $14 billion. […]
The healthcare industry always comes up with a good deal of data. Preserving this huge pool of medical data in an electronic and easily accessible format is important. All sorts of medical data, including patient details, treatment history, and billing history, kept in a central digital space not only make the process easy but also […]
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Data Mining Tools: Powering Business Intelligence and Decision-Making
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Additional Help To Get from Outbound Telemarketing Services
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The Impact of Real-Time Customer Support on Customer Satisfaction
How AI is Changing Customer Service
