Every business in today’s time is experiencing high competition. In this scenario, a well-built customer support service plays a vital role in shaping a company’s reputation. In this blog, let us understand how the agents of a top call centre in Kolkata utilise emotional intelligence to boost businesses and improve customer relationships. It is good to note […]
If you are managing a business of some kind, it is essential that you maintain a healthy cash flow to keep operations thriving and sustain business growth. Among the multiple tasks that your business needs to handle, payment collection is one complex and time-consuming process. This is where comes the effectiveness of outsourcing expert professional […]
When you are managing a business of some kind, every interaction that your customers make with your business is essential. One such significant process for your business is order processing queries. With the rise of e-commerce and global trade, managing and resolving order processing queries have become highly complex. This is where you should consider […]
The present-day business landscape is highly competitive, and providing exceptional customer service has become essential for businesses to thrive and succeed. The primary goal of any business is to ensure maximum customer satisfaction, and customer satisfaction surveys let you know if your business is meeting the expectations of your customers. This blog post discusses the […]
In today’s globalised world, Business Process Outsourcing (BPO) has become an integral part of numerous industries. Call centres, in particular, play a crucial role in providing customer support, telemarketing, and various other services. India, being a major player in the outsourcing industry, is home to numerous call centres. However, within India, Kolkata stands out as […]
An outbound centre refers to when a call centre’s work revolves around making outbound calls to customers for a business. Outbound call agents try and deliver information to customers about the plans or services offered on a business’s behalf. This may be done to bring in funds, initiate telemarketing, research, or surveys about the services […]
Skyrocket Sales In Business With Proven BPO Strategies
Using IVR in Call Centre And Its Best Practices
Simplify Your Operations & Boost Sales with Order-Taking Solutions
Customer Service Strategies and Solutions for B2B Success
Boost Your Business Presence with Live Phone Answering Service
Quality Management To Drive Exceptional Customer Experiences
Every Call Counts: Smart Call Management To Increase Revenue
Enquiry Handling Services: Improve Response Time & Lead Conversion
Effective Order Processing To Prevent Missed Opportunities
Real Time Agent Assistance Making All The Difference
