February 6, 2025
Think of a customer who is struggling hard with product assembly. What if the agent in the support domain could see the issues through their own eyes and bring step-by-step guidance, making good use of immersive visuals? Welcome to the future of BPO powered by VR & AR!
AR & VR Technologies are undeniably revolutionary technologies that are ruling the roost. Frankly speaking, AR & VR are undoubtedly bringing innovation in how companies interact & operate. The BPO industry is among those that have begun to adopt VR & AR in a bid to augment services & operations. Now the question is, how exactly do virtual & augmented reality work together to enhance BPO processes? Here in this blog, let’s explore all of that by taking a quick glance at the main features of AR & VR.
Frankly speaking, virtual & augmented reality are extensions of stretched reality that are defining the way we interact with the entire world.
VR makes good use of the best-in-class hardware and high-end graphics, offering systems to create virtual simulations. Users get the freedom of completely immersing themselves in a 3D rendered world through which they can seamlessly interact.
Augmented Reality produces an interactive version of real-world surroundings. With the use of holographic technology, the systems place the digital elements in physical space, bringing innovative & effective ways of finding the scenarios and solving issues.
For BPO companies in Kolkata, AR & VR brings you the widest range of benefits that are second to none.
The incorporation of AR & VR into BPO’s internal process leads the way to radical digital transformation.
AR & VR lets the support team put its step into the customer’s shoes and look at the issue from their end.
Remote assistance using AR— BPO Company in Kolkata makes good use of the AR systems to overlay real-time instructions through user applications.
Demonstration with VR—Customer support teams use VR systems to simulate the client’s environment, visualising the problem areas followed by pinpointing resolutions.
AR & VR are allowing BPO companies to offer technical guidance onsite in real-time.
AR – enabled on-site job assistance: The support team provides guidance to on-site clients through the AR system in real-time. Augmented reality projects provide live instructions and several types of visual cues onto the physical environment.
VR – powered problem simulation—For more difficult situations, BPO companies use VR to simulate real-world situations and prepare their support team accordingly.
The synergy of AR & VR allows easy imitation of customer connections, representing real-life problem scenarios and offering interactive instructions at the time of training sessions. Together, they reduce the learning curve for BPO trainees rapidly, ensuring options for everyone. The VR module takes care of the stressful scenarios, including the highest number of escalated calls, fixing complex troubleshooting requirements, etc. Trainees get the freedom of experiencing everything in real-time, thereby gaining a deeper insight into both situations and resolutions.
AR learning modules go one step forward by letting instructors communicate and guide the trainees through live guidance. Systems offer data overlays and visual prompts on real-life situations, providing analytical insights on performance.
Augmented & virtual reality are playing major roles in improving BPO operations by streamlining the process unlike anything.
In a virtual scenario, a team in remote locations can work in close tandem virtually, where they can exchange data and focus on problem-fixing matters in real-time.
The AR module can go the extra mile in saving time & effort by streamlining the boring back-office process, including data entry, document processing, error detection, and more.
To conclude, virtual & augmented reality are the leading proponents of digital transformation. The amalgamation of both is making a rapid change in the business landscape slowly, and the BPO Company including V3 Outsourcing Solutions is a lively example of such change.
