Kolkata, the cultural capital of India, is known well for its rich cultural heritage & literacy. However, the city of Joy has emerged as the major hub for the call centre industry. Backed by a pool of skilled professionals, a healthy business environment & affordable infrastructure, India has become a revered destination for both […]
Call centres are the effective foundation of any customer service; however, the rising demand of the job paves the way to potential burnout amongst employees. The agents working at call centres are at the front when it comes to gathering vital information from clients. The agents handle a good volume of calls, take care of […]
Currently, Call centres are the core part of customer service for organisations. Call centres are available in the image in two ways: whenever customer concerns support on the mobile. Second, when businesses call prospects to form sales or conduct a survey. Nonetheless, not all centres are created equal; what kind of call centre they have […]
In a world where chatbots and email, one would guess that shoppers today rarely call businesses, but on the contrary, the opposite stands true. The phone is still one of the most common tools that provide the closest experience towards face-to-face customer engagement to resolve issues with a company. It makes more sense for companies […]
The typical image that comes to mind after considering call centres could be a large room or office crammed with people working the phones and handling customers. Many imagine these as noisy, cramped places, but that’s not always the case. While the massive, centralised office stuffed with people forms up the majority of call centres, […]
Why Choose Telesales Company in Kolkata over other cities? Since the discovery of telephones, it has been used by the commercial world to reach out to their target audiences and over time the usage has increased depending on the facilities that got added on with technological advances. From landlines to smartphones, it has been a […]
Outbound Call Centre In India – Benefits Of The Services They Provide Have you ever wondered why businesses of all sizes outsource their outbound call centre services to a third-party service provider rather than employing their own staff of customer support representatives? With increased market rivalry and ever-changing client expectations, businesses are continually looking for […]
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Real Time Agent Assistance Making All The Difference
