How BPOs Are Revolutionising in CX Dynamo

With customers gaining more connection than ever, CX has become a non-negotiable element, shaping your brand’s repute. There was a time, product features could reward your loyalties, but today it is the feeling that you give them –from click to support post purchase. This is where BPO comes into picture, not based on back office […]

Using IVR in Call Centre And Its Best Practices

Wish to level up your customer service using IVR? IVR better known as Interactive Voice Response systems have been the gatekeeper of the journeys, greeting callers and directing them though menus of options. However the traditional IVR experience can be a sheer frustration, leaving customers feel lost and unheard. However the good news is that […]

Why Non-Profit Organisations Should Consider No-Set-Up Fee Call Centres

Forget about those days when call centres were solely associated with profit-driven organizations. These days, lots of non-profit agencies are laying their hands on outsourcing in a bid to enhance their service offerings. By assigning specific operational tasks to external vendors, non-profits tend to reduce costs and focus on their mission. What sets aside the […]