Standing in the year 2025, for BPO in India, inbound sales is not at all about answering calls, responding to emails or handling live chats- it’s all about turning interest into measurable revenue. However with good deal of numbers to track, it is easier to get lost in vaniety metrics that don’t really reflect performance. […]
If a fortune monger offered you the crystal ball, what would be the first thing you would love to know? The winning lottery number, the name of your future spouse? Boring! Real thinkers would make good use of the ball to address life’s most significant question – ‘How call centres are going to change in […]
In today’s globalised world, Business Process Outsourcing (BPO) has become an integral part of numerous industries. Call centers in India, in particular, play a crucial role in providing customer support, telemarketing, and various other services. India, being a major player in the outsourcing industry, is home to numerous call centres. However, within India, Kolkata stands […]
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