In a world where chatbots and email, one would guess that shoppers today rarely call businesses, but on the contrary, the opposite stands true. The phone is still one of the most common tools that provide the closest experience towards face-to-face customer engagement to resolve issues with a company. It makes more sense for companies […]
Standard operating procedures in an international call centre in India encourage consistency throughout an organization. It enables anybody, even those with little expertise, to follow established rules in order to achieve corporate objectives. A call centre’s standard operating procedure (SOP) document lays out day-to-day activities. It helps in hiring competent customer care agents and completing […]
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