Customers these days appreciate speed, user-friendliness, and accessibility. They don’t want to be put on hold or navigating through difficult IVRs. Be it a simple query at midnight or a billing concern during public holiday, brands that offer 24/7 live chat support are becoming the gold standard in customer service. With the right strategy, live chat […]
Every minute a customer waits for a response is, after all, a missed opportunity. However, answers coming a bit delayed often lead to lost sales, abandoned carts and annoyed visitors. That’s the reason why chat support live seems highly essential. However, the question is, who is going to handle your live chat? Most of the […]
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