ISO 9001 is the most revered standard for quality management systems (QMS) across the world. It offers a platform for companies when it comes to meeting customer expectations and enhancing the overall performance. Gaining ISO 9001 certification reveals a company’s dedication towards offering high-quality service while maintaining customer satisfaction, operational efficiency, and constant improvement. We […]
The quality of a call centre can make or break a corporate customer relationship. Customers today expect efficient, fast and personalised interactions, and this is how they find satisfaction. Being unable to meet such expectations can lead to dissatisfaction, negative reviews and loss of revenue. This is why call centre quality management is something more […]
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