From Call Centres to Social Media: How Customer Support Has Evolved

With the arrival of the digital age, customer requirements have changed drastically. Customers are not only calling or mailing their queries but they have now started utilizing social media platforms to get help through public interactions and instant engagements. Even though conventional customer service helps businesses deal with difficult situations, social media customer support service has taken […]

April 7, 2026

Leveraging Social Media for Better Customer Support in India

In our highly connected world, customer service goes beyond phone calls and emails. Social Media Customer Service has changed the way business organizations engage with their consumers. A single statement, tweet, or private message can impact the image of an organization instantly. For business organizations in India, where millions of people regularly log onto social […]