The future of call centre service is digital, intelligent and customer-orientated. With companies inclined towards adopting AI-powered solutions, one important question that’s doing the rounds is whether Voicebots or Chatbots is right for your AI centre. In 2025 and beyond, business must choose smartly between such technologies to stay ahead of customer expectations and operational […]
In this fast- paced business scenario, effective enquiry handling is vital for retaining the customer base. Offering a swift response to customer inquiries can drastically impact lead conversion rates & overall customer satisfaction. Frankly speaking, many business houses are now turning to enquiry handling service to enhance customer service capabilities & focusing more on core […]
Profitable growth is the most vital thing that every business owner plans to achieve. More often than not, the process is slow-paced, but once things are on track, we find that growth can sometimes be unmanageable. Sales often start pouring in faster than you can keep up with, space becomes limited, and often the size […]
Kolkata, the cultural capital of India, is known well for its rich cultural heritage & literacy. However, the city of Joy has emerged as the major hub for the call centre industry. Backed by a pool of skilled professionals, a healthy business environment & affordable infrastructure, India has become a revered destination for both […]
Explore the transformative magic of predictive analytics in BPO and feel the difference. Read on the blog to know more. Predictive Analytics In BPO and its transformative effects create wonders in turning the table for BPO. It is a hidden sauce for boosting efficiency, saving money & charging up customer experiences. In this fast paced […]
In Today’s business world, cyber risk is a major concern. Frank enough, hackers are laying their traps everywhere and nothing is secure at all. A potential cyber attack or data breach from destructive forces is always there. Whenever, a business tends to get its system connected to the internet, it gets inadvertently exposed to cyber attack. […]
Are you ready to commence your career as a professional but not sure which profession to choose? You can consider operating as a call centre agent at a top call centre in Kolkata and ensure personal and professional growth. In the current day competitive business landscape, businesses are constantly seeking to improve their customer experiences. As […]
To successfully manage a business in the current day competitive landscape, you are required to implement innovative approaches and streamline your operations. Business process outsourcing has established itself as an effective tool to help businesses achieve their objectives. However, there are many myths surrounding the true nature of BPO services. This blog post discusses five […]
Efficient and organized operations are the keys to managing a successful business. One fundamental aspect of this operational efficiency is effective event scheduling. Regardless of the size and industry of your business, you have to rely on proper event scheduling services to streamline your business operations. This blog post discusses the primary benefits of receiving […]
Metrics to Measure Your Customer Experience Success
How Call Answering Service Team Handles B2B Clients Better
Excellent Appointment Scheduling services For Smoother Functioning
Data Mining Tools: Powering Business Intelligence and Decision-Making
Outbound Call Centre Campaigns in India Boosting Sales
Cybersecurity Challenges in BFSI Digital Infrastructure
Additional Help To Get from Outbound Telemarketing Services
How Indian Inbound Call Centres Are Redefining Customer Experience?
The Impact of Real-Time Customer Support on Customer Satisfaction
How AI is Changing Customer Service
