Technology designed to improve and speed up the delivery of technical support services deserves detailed discussion. Live chat software automation supports making connections with clients/customers in real-time quickly and conveniently.

Any top-rated technical chat support company in Kolkata, like V3 Outsourcing Solutions, will straightforwardly agree to adopt software automation for

• Saving time.
• Saving overall operational cost.
• Introducing greater ease and efficiency into the process.
• Keeping data and files organized systematically.
• Enjoying a competitive edge.

Now the big question, popping inside the mind, is what significant features to look for to make the best out of it. Also, learning how V3 Outsourcing Solutions manages automation will be interesting.

Let the blog here guide you to find the answers to your queries.

Live Chat Software: A Brief Outsketch 

Chat Support (primarily Live Chat) software eases and enhances providing instant customer support services in real-time. Such software comes with customizable widgets and a range of features.

Many cloud-based live chat software options have either a FREE version or a FREE trial or maybe both. A cloud-based helpdesk software supports hassle-free access anytime, anywhere. Contact centers that operate remotely using cloud-based tools will be ideal for them.

Essential Features You Can’t Skip! 

It is crucial to keep an idea about the typical live chat support features that make the software a valuable tool.

Ensure you don’t neglect these while investing in live chat software-

1. Visitor Tracking- It offers valuable insights into the behaviour of web visitors.
2. Chat Rating– It allows customers to rate the technical assistance received.
3. Automated Routing– Automatically transfers the customer call to the right agent.
4. Chat Monitoring– Allows finding which agent is active and tracking detailed chat in real-time
5. Operator Monitoring– One can track and assess the performance of the agents via it.
6. Online CRM– Keeps a systematic record of all chat data between the agency and the customers/prospects.
7. Offline Forms- The chat widget serves as a contact form that the customer fills out when an agent is offline. The agent receives it by email afterward.
8. Webinar– Supports hosting online presentations.
9. Mobile Optimization- It helps to deliver technical assistance across any device customers use to contact.
10. Reports & Analytics- One can assess and derive actionable insights from visitor details, chat records, agent activities, and other vital metrics.

A Helpdesk Support Company in Kolkata cannot operate effectively by neglecting these features in their chat support system.  V3 Outsourcing Solutions is a leading chat support provider in Kolkata and believes in automating its operations for escalating its efficiency.

How V3 Outsourcing Solutions Manages? 

V3 Outsourcing Solutions ensure to explore feature-rich live chat support software with multilingual support and AI-enabled chatbots.

It becomes easier to serve when deployments options cover different platforms, including Android, iPhone, iPad, Mac, and Windows.

We ensure that the system we opt for supports managing emails, tickets, campaigns, queues, appointments, surveys, and workflow. Geotargeting is important. Also, the software should speed up the call logging, recording, scripting processes.